User Guide SIP-T38G IP Phone x
User Guide SIP-T38G IP Phone 90
Advanced Phone Features 91 This chapter provides operating instructions for the advanced features of the SIP-T38G IP phone. The topics include: B
User Guide SIP-T38G IP Phone 92 6. (Optional.) Enter the pickup code in the Extension field. 7. Press the Save soft key to accept the change or the
Advanced Phone Features 93 When the monitored phone is ringing, the following occurs on the monitoring phone: The phone plays a warning tone (if
User Guide SIP-T38G IP Phone 94 For more information on performing call transfer, refer to Call Transfer on page 78. 4. Click Confirm to accept the
Advanced Phone Features 95 6. Click Confirm to accept the change. Note To assign BLF List keys via phone user interface: 1. Press Menu->Feature
User Guide SIP-T38G IP Phone 96 Shared line is configured by assigning the same extension number to multiple lines. You can use the shared line featur
Advanced Phone Features 97 4. Press or , or the Switch soft key to select Private Hold from the Key Type field. 5. Press the Sa
User Guide SIP-T38G IP Phone 98 To configure a Record key via phone user interface: 1. Press Menu->Features->DSS Keys->Memory Keys (or Line
Advanced Phone Features 99 and the Record or URL Record key LED flashes green. 2. Press the Record or URL Record key again to stop recording. The r
Overview 1 This chapter provides the overview of the SIP-T38G IP phone. The topics include: Hardware Component Instructions Icon Instructions
User Guide SIP-T38G IP Phone 100 field. 5. Leave the Value field blank. 6. Press the Save soft key to accept the change or the Back soft key to can
Advanced Phone Features 101 Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can pre
User Guide SIP-T38G IP Phone 102 By default, the SIP-T38G IP phone supports to answer an incoming intercom call automatically. The phone automatically
Advanced Phone Features 103 Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Interco
User Guide SIP-T38G IP Phone 104 To configure an ACD key via phone user interface: 1. Press Menu->Features->DSS Keys->Memory Keys (or Line K
Advanced Phone Features 105 to change your phone status. The system server monitors your phone status. When you set the phone status to available, t
User Guide SIP-T38G IP Phone 106 2. Select the desired message and press the View soft key. Note To send a text message: 1. Press Menu->Messages-
Advanced Phone Features 107 2. Select the desired message and then press the Delete soft key. 3. Select Delete This to delete the desired message
User Guide SIP-T38G IP Phone 108 The phone LCD screen will prompt receiving a new voice mail and a flashing icon. Note To leave a voice mail: You can
Advanced Phone Features 109 the Connect soft key to dial out the access voice mail code. 2. Follow the voice prompt to listen to the voice mails. N
User Guide SIP-T38G IP Phone 2 Hardware component instructions of the SIP-T38G IP phone are: Item Description ① LCD Screen Shows information about ca
User Guide SIP-T38G IP Phone 110 The MWI Subscription parameters you need to know: Options Description Subscribe for MWI Enable or disable a subscript
Troubleshooting 111 This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T
User Guide SIP-T38G IP Phone 112 Why doesn’t the phone ring? Check the ringer volume on your phone. To adjust the ringer volume setting, press the Vol
Troubleshooting 113 How to reboot the phone? To reboot the IP phone via web user interface: 1. Click on Phone->Upgrade. 2. Click Reboot to reboot
User Guide SIP-T38G IP Phone 114 How to Export System Log? We may need you to provide a System Log to help analyze your problem. To export a System Lo
Troubleshooting 115 3. Click on Advanced. 4. Mark the On radio box in the Voice Encryption (SRTP) field. Note The SRTP feature is not available
User Guide SIP-T38G IP Phone 116
Regulatory Notices 117 Contact your Yealink Authorized Reseller for information about service agreements applicable to your product. TO THE FULL EXTE
User Guide SIP-T38G IP Phone 118 Keep the device dry and free of dusts. Place the device on a stable and level platform. Please place no heavy o
Appendix A-Time Zones 119 Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 U
Overview 3 Icons appear on the phone LCD screen are described in the following table: Icons Description Network is unavailable Registered successful
User Guide SIP-T38G IP Phone 120 Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(S
Index 121 A About This Guide v Account Management 56 Account Registration 56 Adding Contacts 33 Administrator password 26 Anonymous
User Guide SIP-T38G IP Phone 122 Phone Installation 13 Phone Status 16 Phone User Interface 6 Placing Calls 65 Placing Calls to Contacts
User Guide SIP-T38G IP Phone 4 Icons Description Keypad Lock Missed Calls Received Calls Dialed Calls Missed Calls Recording box is full A call
Overview 5 Power Indicator LED LED Status Description Solid green The phone is powered on. Flashing green The phone is ringing. Off The phone is power
User Guide SIP-T38G IP Phone 6 Memory key LED (configured as shared line key) LED Status Description Solid green All the parties are idle. Solid red T
Overview 7 (case-sensitive). The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in th
User Guide SIP-T38G IP Phone 8 Options Phone User Interface Web User Interface --Remote Phonebook --BroadSoft Phonebook --Dial Plan --DSS Keys --Key a
Overview 9 The following table shows documentations available for the SIP-T38G IP phone. Name Contents Where found Format/ Language Quick Installation
Copyright © 2012 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2012 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
User Guide SIP-T38G IP Phone 10
Getting Started 11 This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T38G IP phon
User Guide SIP-T38G IP Phone 12 Power Adapter Handset & Handset Cord Ethernet Cable Quick Installation Guide & Quick Refere
Getting Started 13 If your phone is already installed, proceed to Phone Initialization on page 15. This section introduces how to install the phone w
User Guide SIP-T38G IP Phone 14 3) Connect the Network and Power: You have two options for power and network connections. Your system administrator w
Getting Started 15 To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line pow
User Guide SIP-T38G IP Phone 16 You can view the system status of your phone via phone user interface or web user interface. Available information of
Getting Started 17 2. Enter the parameters: IP, subnet mask, default gateway, primary DNS, second DNS in the corresponding fields. 3. Press the Sa
User Guide SIP-T38G IP Phone 18 registered, you may have to register it. For more information on how to register your phone, refer to Account Manageme
Customizing Your Phone 19 You can customize your SIP-T38G IP phone by configuring the setting for time and date, display contrast, and ring tones, f
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are design
User Guide SIP-T38G IP Phone 20 To change the wallpaper via phone user interface: 1. Press Menu->Display->Wallpaper. 2. Press or
Customizing Your Phone 21 3. Press to scroll to the Preview Screensaver Pictures field, press the Enter soft key to preview the screensave
User Guide SIP-T38G IP Phone 22 Theme 2 Theme 3 Theme 4 You can also change the theme via web user interface at the path Phone->Preference. You
Customizing Your Phone 23 To configure the backlight via phone user interface: 1. Press Menu->Display->Backlight. 2. Press or
User Guide SIP-T38G IP Phone 24 2. Press or , or the Switch soft key to increase or decrease the intensity of contrast. The default
Customizing Your Phone 25 cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, contact your system administrator for
User Guide SIP-T38G IP Phone 26 The time that displays on the LCD screen will change accordingly. To configure the time and date format via phone user
Customizing Your Phone 27 the advanced settings. To change the administrator password via phone user interface: 1. Press Menu->Setting->Advan
User Guide SIP-T38G IP Phone 28 You can lock the keypad of your phone when you are temporarily not using it. This feature helps you to protect your ph
Customizing Your Phone 29 2. Press or , or the Switch soft key to select the desired type from the Keypad Lock field. 3. Press
User Guide SIP-T38G IP Phone 30 10 seconds. 4. Click Confirm to accept the change. Note To unlock the keypad lock via phone user interface: 1. Pr
Customizing Your Phone 31 2. Press or , or the Switch soft key to select Disabled from the Keypad Lock field. 3. Press the Save
User Guide SIP-T38G IP Phone 32 device (handset, speakerphone or headset). Note Ring tones are used to indicate incoming calls. You can select differ
Customizing Your Phone 33 If common is selected, this account will use the ring tone selected for the phone at the path Phone->Preference. Refer
User Guide SIP-T38G IP Phone 34 2. Select the desired contact group (For example, select Contacts). 3. Press the Add soft key. 4. Enter the Name an
Customizing Your Phone 35 Adding Contacts from remote phonebook To add a contact to the local directory from the remote phonebook: 1. Press Directo
User Guide SIP-T38G IP Phone 36 3. Press the Option soft key, and then select Delete from the prompt list. 4. Press the OK soft key to confirm the
Customizing Your Phone 37 You can also click Delete Photo to delete the photo. Note When you place a call from the contact, the phone idle screen w
User Guide SIP-T38G IP Phone 38 3. Press or to highlight the desired contact. 4. Press the Dial soft key. - If only one number of
Customizing Your Phone 39 4. Click OK to complete importing the contact list. To import a CSV file of contact list via web user interface: 1. Clic
About This Guide v Thank you for choosing this Gigabit Color IP Phone which is especially designed for power users in the office environment. This uni
User Guide SIP-T38G IP Phone 40 4. Press the OK soft key to confirm the setting. You can access your corporate directory through your phone. You can
Customizing Your Phone 41 To place a call from the corporate directory: 1. Press Directory->Remote Phone Book. 2. Select the desired remote gro
User Guide SIP-T38G IP Phone 42 To configure the BroadSoft phonebook via web user interface: 1. Click on Contacts->BroadSoft. 2. Select the desir
Customizing Your Phone 43 The SIP-T38G IP phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The
User Guide SIP-T38G IP Phone 44 Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Option soft key, an
Customizing Your Phone 45 To configure the BroadSoft call log via phone user interface: 1. Press Menu->Features->BroadSoft Settings Menu->
User Guide SIP-T38G IP Phone 46 The phone connects to load the BroadSoft call log, and then displays the desired call log list on the LCD screen. 3.
Customizing Your Phone 47 Physically connect your headset, refer to Phone Installation on page 13 and activate/deactivate it for use. To activate th
User Guide SIP-T38G IP Phone 48 You can also configure the memory key via web user interface at the path DSS Key->Memory Key. The memory key featur
Customizing Your Phone 49 Usage: When receiving an incoming call, the DSS key LED flashes green: 1. Press the DSS key to accept the incoming call.
User Guide SIP-T38G IP Phone vi Call Waiting on page 79 Major updates have occurred to the following sections since the previous version: Basic
User Guide SIP-T38G IP Phone 50 Key Type (Group Pickup) Account ID (the account this feature will be applied to) Value (the group pickup feature code)
Customizing Your Phone 51 Phone Book Name (the remote group name you want to access if the remote phonebook is configured) Usage: Press the DSS key
User Guide SIP-T38G IP Phone 52 Value (the number you want to add to the conference) Usage: Press the DSS key during an active call to set up a confer
Customizing Your Phone 53 Hold You can use this key feature to place an active call on hold or retrieve a held call. Dependencies: Type (Key Event)
User Guide SIP-T38G IP Phone 54 Dependencies: Type (Key Event) Key Type (Group Listening) Usage: 1. During a call, press the DSS key to activate the
Customizing Your Phone 55 Usage: 1. Press the DSS key to access the zero-touch screen. 2. Press the OK soft key within a few seconds. 3. Configur
User Guide SIP-T38G IP Phone 56 Key. For more information on using the line keys, refer to Memory Keys introduced above. You can customize the soft ke
Customizing Your Phone 57 The following figures show single or multiple accounts registered on the phone: Single account: Multiple accounts: To di
User Guide SIP-T38G IP Phone 58 If this is the case, the LCD screen could resemble the following figure: Incoming calls to this line will be distribu
Customizing Your Phone 59 Syntax Description $ The “$” should be followed by the sequence number of a parenthesis. The “$” plus the sequence number
Table of Contents vii About This Guide ... v In This Guide ...
User Guide SIP-T38G IP Phone 60 3. Edit the values in the Number and Replace fields. 4. Enter the desired line ID in the Account field or leave it b
Customizing Your Phone 61 Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feat
User Guide SIP-T38G IP Phone 62 To specify emergency numbers via web user interface: 1. Click on Phone->Features. 2. Click the “+” sign on the le
Customizing Your Phone 63 3. Enter the delay time (in seconds) in the Hotline Time-out field. 4. Press the Save soft key to accept the change or
User Guide SIP-T38G IP Phone 64
Basic Call Features 65 The SIP-T38G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You c
User Guide SIP-T38G IP Phone 66 Using the headset You can also dial the number first, and then choose the way you want to speak to the other party.
Basic Call Features 67 Press , , or the Send soft key. To place a call using the headset: Do one of the following: - W
User Guide SIP-T38G IP Phone 68 Answering When Not in Another Call In all cases, the active call will appear on the LCD screen showing call duration a
Basic Call Features 69 - If you are using the speakerphone, press or the Cancel soft key. Note To redial the last placed call from your
User Guide SIP-T38G IP Phone viii Key as Send ...
User Guide SIP-T38G IP Phone 70 4. Press the Save soft key to accept the change or the Back soft key to cancel. The icon appears on the LC
Basic Call Features 71 To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Pres
User Guide SIP-T38G IP Phone 72 2. Press or , or the Switch soft key to select Enable from the Call Completion field. 3. Press th
Basic Call Features 73 3. Press the OK soft key to redial the number. Note You can press a call return key to place a call back to the last incomin
User Guide SIP-T38G IP Phone 74 The phone LCD screen indicates that the call is on mute. To un-mute a call: 1. Press again to un-mute t
Basic Call Features 75 then press the Resume soft key to retrieve the desired call. If more than two calls are on hold, an indication appears on the
User Guide SIP-T38G IP Phone 76 You can configure your phone to forward incoming calls to another party by the Static Forwarding. You can also forward
Basic Call Features 77 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. c.) If you se
User Guide SIP-T38G IP Phone 78 To disable call forward: Do one of the following: - Press when the phone is idle. - Press Menu->Featur
Basic Call Features 79 2. Enter the number you want to transfer the call to. 3. Press or the Transfer soft key to complete the transfe
Table of Contents ix Advanced Phone Features ... 91 Busy Lamp Field (BLF) ...
User Guide SIP-T38G IP Phone 80 field. 3. Press or , or the Switch soft key to select Enable from the Call Waiting Tone field. 4.
Basic Call Features 81 3. Enter the number of the second party and press , , or the Send soft key. 4. When the second party a
User Guide SIP-T38G IP Phone 82 To set up a network conference call: 1. Place a call to the first party. 2. Press or the Conf soft key to
Basic Call Features 83 6. Enter the call park feature code (contact your system administrator for it) in the Value field. 7. Press the Save soft
User Guide SIP-T38G IP Phone 84 You can configure the phone to pick up an incoming call by using the DPickup/GPickup soft key. You can also configure
Basic Call Features 85 4. Enter the direct call pickup code in the Direct Call Pickup Code field. 5. Click Confirm to accept the change. To pick
User Guide SIP-T38G IP Phone 86 4. Enter the group call pickup code in the Group Call Pickup Code field. 5. Click Confirm to accept the change. Not
Basic Call Features 87 The GPickup soft key appears on the LCD screen. 2. Press the GPickup soft key on your phone when a phone in the group recei
User Guide SIP-T38G IP Phone 88 5. (Optional.) Enter the anonymous call off code in the Call Off Code field. 6. Press the Save soft key to accept t
Basic Call Features 89 7. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure anonymous call reject
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